Frequently Asked Questions

f7fff requires identity verification — commonly known as KYC (Know Your Customer) — before any withdrawal can be processed. Accepted documents include a valid Pakistani CNIC (Computerised National Identity Card), a Pakistani Passport, or a NICOP (National Identity Card for Overseas Pakistanis). You may also be asked to provide proof of address and, in some cases, documentation confirming your source of funds for larger transactions. All KYC documents are handled securely and used solely for verification purposes. See the Privacy Policy for full details on how your data is stored.

No. f7fff strictly enforces a one-account-per-person policy. Each individual may hold only one registered account, regardless of whether different email addresses, mobile numbers or payment methods are used. Creating duplicate accounts — sometimes called multi-accounting — is a violation of the Terms & Conditions. If multiple accounts are identified, all associated accounts may be closed and any balances, bonuses or pending withdrawals forfeited. If you have accidentally created more than one account, contact support immediately at [email protected].

f7fff is an adults-only platform. The minimum age to register is 18 years old, or the higher minimum required by the operator's license jurisdiction — whichever is greater. Age verification is a mandatory part of the registration and KYC process. Accounts that cannot be verified as belonging to an adult will be suspended. Users must also satisfy themselves that participation is lawful under applicable local law in Pakistan before playing. Turning 18 does not, on its own, make gambling lawful in Pakistan — users remain solely responsible for compliance with applicable Pakistani law.

To reset your password, click the "Forgot Password?" link on the login page. Enter the email address associated with your f7fff account and a password reset link will be sent to that address. The link is typically valid for a limited time — check your spam or junk folder if it does not arrive in your inbox within a few minutes. If you are still unable to regain access, contact support via live chat or at [email protected] with your registered name and email for further assistance. For account security, use a strong password that you do not use on any other platform.

In most cases, deposits are credited to your f7fff account balance promptly once confirmed by the payment provider — often within a few minutes for digital wallet and Raast transfers. Bank transfers may take longer depending on the processing schedule of your financial institution. If a deposit does not appear in your account within the expected timeframe displayed in the cashier at the time of transaction, contact the support team with your transaction reference number. f7fff is not responsible for delays caused by third-party payment processors or banking institutions.

To withdraw winnings, navigate to the cashier in your f7fff account and select the withdrawal option. Choose your preferred payment method, enter the amount in PKR and confirm. Withdrawals are only available to verified account holders who have completed KYC. If your account has not yet been verified, complete the identity verification process first by uploading your CNIC or Passport. Withdrawal processing times vary by method. Minimum withdrawal amounts apply and are displayed in the cashier. Active bonus funds subject to outstanding wagering requirements are not available for withdrawal until all conditions are met.

Yes, minimum and maximum deposit limits apply and vary by payment method. These are displayed clearly in the f7fff cashier at the time you initiate a deposit — always expressed in PKR for convenience. Responsible gambling deposit limits can also be set by you independently of the payment method limits. If you set a daily, weekly or monthly deposit cap in your account's responsible gambling settings, that cap takes precedence regardless of the cashier's published maximum. Contact support if you need clarification on the current limits for a specific payment method.

No. f7fff requires all deposits to come from a payment method registered in the name of the account holder. Depositing via another person's Easypaisa wallet, JazzCash account or bank account is strictly prohibited. This rule exists to protect you and to comply with anti-money laundering obligations. Deposits originating from third-party accounts may be reversed and the associated account suspended. If you believe a deposit was made in error, contact support immediately at [email protected] with transaction details so the matter can be investigated promptly.

The f7fff live casino section features real-time games streamed with live human dealers, including classic table games such as Live Blackjack, Live Roulette and Live Baccarat, as well as game-show style titles and live Andar Bahar which is popular across South Asia. Live casino games are available around the clock and streamed in high definition. Game outcomes are determined in real time by physical cards, dice or wheels — they cannot be influenced by the platform or other players. Minimum and maximum bet limits vary by table and are displayed before you join a game.

Odds represent the probability of an event occurring as assessed by the bookmaker and determine how much you win relative to your stake. For example, if Pakistan are priced at 2.50 to win a T20 match and you bet PKR 1,000, a winning bet returns PKR 2,500 in total (PKR 1,500 profit plus your original PKR 1,000 stake). Decimal odds are the most common format on f7fff. Lower odds indicate a higher implied probability; higher odds indicate a less likely outcome but greater potential return. Odds can change right up until the event starts, and in-play odds change continuously during the match.

RTP stands for Return to Player and is a theoretical percentage indicating how much a slot or casino game returns to players over an extremely large number of spins or rounds. For example, a slot with a 96% RTP is theoretically expected to return PKR 96 for every PKR 100 wagered over millions of rounds. RTP is a long-run statistical average — it does not predict or guarantee any outcome in your individual session. Variance (or volatility) is also relevant: high-variance slots pay less frequently but in larger amounts, while low-variance slots pay more often but in smaller amounts. RTP for each game is displayed in the game's information panel on f7fff.

If a sporting event is cancelled, abandoned or postponed beyond the permitted rescheduling window, bets on that event are typically declared void and the original stake is returned to your f7fff account balance. Bets may also be voided in the case of clear pricing errors, technical errors in market display, or specific circumstances outlined in the betting rules applicable to the relevant sport. In-play bets placed after a significant undisclosed event has occurred may also be reviewed. The operator's betting rules govern all void and settlement decisions. Contact support if you have a query about a specific settlement.

A wagering requirement — sometimes called a playthrough requirement — specifies how many times you must bet the bonus amount (or in some cases the bonus plus deposit amount) before any winnings derived from that bonus become eligible for withdrawal. For example, if you receive a PKR 5,000 bonus with a 30x wagering requirement, you need to place a total of PKR 150,000 in eligible bets before requesting a withdrawal. Only bets placed on qualifying games count towards the requirement. Slot contributions are typically higher than live casino contributions — exact game weightings are published in the specific bonus terms.

No. Bonus funds and any winnings generated from bonus funds are not available for withdrawal until the full wagering requirement has been met within the stated validity period. If you request a withdrawal while an active bonus is attached to your account, you may be required to forfeit the bonus and associated winnings before the withdrawal can be processed. Some bonuses can be declined or removed before wagering begins — check the cashier or bonus section of your account. It is always best to read the complete bonus terms before opting in to any f7fff promotion.

f7fff periodically offers sports-specific promotions that may include free bets, enhanced odds or accumulator boosts — particularly around high-profile Pakistan cricket fixtures, PSL season matches and ICC tournament events such as the T20 World Cup. Promotion availability, eligibility criteria and minimum odds requirements vary by offer. Free bet credits are typically non-withdrawable — only the net winnings from a free bet are paid to your cash balance. Check the promotions section in your account for current live offers. Promotional terms are always published in full before you opt in.

f7fff operates a tiered loyalty programme rewarding consistent platform activity. As you accumulate qualifying play, you progress through tiers — typically Bronze, Silver and Gold level — with each level unlocking improved benefits such as higher withdrawal limits, dedicated account management, faster KYC processing, exclusive bonus offers and priority live-chat support. Tier assignment is based on qualifying activity over a rolling period. Full programme terms, tier thresholds denominated in PKR activity, and the benefits associated with each level are published in the Loyalty Programme section of your account. Contact support for current tier qualification details.

Deposit limits can be set directly from your f7fff account without contacting support. Log in, go to Account Settings and select the Responsible Gambling section. You can set daily, weekly or monthly PKR deposit caps. Decreases to your existing limit take effect immediately. Increases to a deposit limit are subject to a cooling-off period before they become active — this is intentional, to give you time to reconsider. If you need help setting a limit or would prefer support to apply one on your behalf, contact the team via live chat or at [email protected] at any time.

Self-exclusion is available to all f7fff users from the Responsible Gambling section in your account settings. You can choose a temporary exclusion (minimum 6 months) or a permanent exclusion. Both take effect immediately upon confirmation — your account will be suspended for deposits and betting, promotional emails will stop, and your account cannot be reactivated during the exclusion period. Permanent exclusions cannot be reversed. You can still access your account for withdrawal of any remaining eligible balance. If you need urgent assistance activating a self-exclusion, contact support directly via live chat — we will action it promptly, without judgement.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. f7fff does not claim to be licensed, approved, regulated or endorsed by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. This FAQ does not constitute legal advice. Users are solely responsible for determining whether accessing and using an online gambling platform is lawful under applicable law in their jurisdiction before registering or playing. If you are uncertain about your legal position, f7fff strongly recommends seeking independent legal advice from a qualified professional in Pakistan.

If you suspect that someone else has accessed your f7fff account without your permission, act immediately: change your password using the password-reset function, then contact the support team via live chat or at [email protected]. Mark your message as urgent and provide your registered name and email address along with a description of the suspicious activity. The support team can temporarily freeze your account while the matter is investigated. Enable two-factor authentication after regaining control to add a second layer of security. f7fff investigates all suspected security incidents seriously and will assist you in securing your account.